Transnetyx Help Center
  1. Transnetyx Help Center
  2. Release Support

Release Support

Welcome! You can raise a request for Release Support using the form provided.

  • Post Launch Issue

Powered by Jira Service Management
{"xsrfToken":"50569df191cbd47808fa6dadff710bd3ced0f536_lout","branding":{"id":"41","key":"rs","name":"Release Support","portalBaseUrl":"/servicedesk/customer/portal/41"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTE1OTQwNzQsIm5iZiI6MTc1MTU5MzQ3NH0.i0migIF4lDG70ksHkv3Ou-BvVB8EK88Szkc0q9uYysg&client=6abb0539-bf88-4317-8d9e-0b4482c4fcb3&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"41","key":"rs","projectId":11072,"serviceDeskId":41,"name":"Release Support","description":"<p>Welcome! You can raise a request for Release Support using the form provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/41","reqTypes":[{"id":"129","name":"Post Launch Issue","descriptionHtml":"","callToAction":"Post Launch Issue","introHtml":"","icon":12245,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12245","groups":[87],"key":""},{"id":"130","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12366,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12366","groups":[],"key":""},{"id":"293","name":"Post Launch Issue","descriptionHtml":"","callToAction":"Post Launch Issue","introHtml":"","icon":12402,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12402","groups":[],"key":""}],"reqGroups":[{"id":87,"name":"General"}],"orderMapping":{"87":[129],"153":[293]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":41,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTA3MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTE1OTQ2NzQsIm5iZiI6MTc1MTU5MzQ3NH0.QRy-1ENlTO5LQHKQjgfM9TduEoFafxMAueQUT_zCVS0","targetCollection":"upload-project-11072","endpointUrl":"https://api.media.atlassian.com","clientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","tokenDurationInMins":20}},"sharedPortal":{"name":"Transnetyx Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://transnetyx.atlassian.net/wiki","kbLinkDomainURLs":["https://transnetyx.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=transnetyx","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"50569df191cbd47808fa6dadff710bd3ced0f536_lout","baseUrl":"https://transnetyx.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://transnetyx.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"30485760","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"46aa8545d9154a53a2199caa37048437","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}