Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Dev Support using the options provided.
Submit a Question
Required fields are marked with an asterisk*
{"xsrfToken":"4d06f68cd1db1a00fb7f4ee47bf96f2301eb9ed4_lout","branding":{"id":"5","key":"dsm","name":"Dev Support","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzkyNzI5NTEsIm5iZiI6MTc3OTI3MjM1MX0.oqcJmS7QQZJgI07_PKxDGJAf19gjLKDrRsOV-3MfNnM&client=6abb0539-bf88-4317-8d9e-0b4482c4fcb3&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"dsm","projectId":10964,"serviceDeskId":5,"name":"Dev Support","description":"<p>Welcome! You can raise a request for Dev Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"57","name":"Dev Support Issue","descriptionHtml":"","callToAction":"Dev Support Issue","introHtml":"","icon":12206,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12206","groups":[18],"key":""},{"id":"164","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"","icon":12362,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12362","groups":[18],"key":""},{"id":"458","name":"For Sales Ops Team Only","descriptionHtml":"","callToAction":"For Sales Ops Team Only","introHtml":"","icon":12245,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12245","groups":[18],"key":""},{"id":"392","name":"LIMS Team Use Only","descriptionHtml":"","callToAction":"LIMS Team Use Only","introHtml":"","icon":12360,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12360","groups":[18],"key":""},{"id":"1134","name":"Merging Organizations Request Form","descriptionHtml":"","callToAction":"Merging Organizations Request Form","introHtml":"","icon":12371,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12371","groups":[18],"key":""},{"id":"491","name":"Off-Boarding Request","descriptionHtml":"","callToAction":"Off-Boarding Request","introHtml":"","icon":12227,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12227","groups":[18],"key":""},{"id":"821","name":"Report an Outage","descriptionHtml":"","callToAction":"Report an Outage","introHtml":"","icon":12242,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12242","groups":[18],"key":""},{"id":"656","name":"Report Request Form","descriptionHtml":"","callToAction":"Report Request Form","introHtml":"","icon":12364,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12364","groups":[18],"key":""},{"id":"920","name":"Submit a Question","descriptionHtml":"","callToAction":"Submit a Question","introHtml":"","icon":12610,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12610","groups":[18],"key":""},{"id":"56","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12366,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12366","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"Dev Support"}],"orderMapping":{"17":[56],"18":[1134,920,821,57,656,491,392,458,164]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"be1302b2-59e8-3672-94e6-8217c2d6a0ac","appLinkName":"","appLinkUrl":"","spaceKey":"DSM","spaceName":"Dev Support JSM ","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DSM","serviceDeskId":5,"kbLinkDomainURLs":["https://transnetyx.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTMxNDI3NjAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MjczNTUxLCJuYmYiOjE3NzkyNzIzNTEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.dkj8FBaPGqkOpYwBKqmgHw2mvu8PofL69edNlqadssI","targetCollection":"upload-user-collection--314276031","endpointUrl":"https://api.media.atlassian.com","clientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":920,"projectId":10964,"issueType":{"id":"10465","name":"Spike"},"form":{"name":"Submit a Question","descriptionHtml":"","callToAction":"Submit a Question","intro":"","instructions":"","icon":12610,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12610","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/920","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/920","calendarParams":{"firstDay":0,"date":"2026-05-20T05:19:12-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"be1302b2-59e8-3672-94e6-8217c2d6a0ac","appLinkName":"","appLinkUrl":"","spaceKey":"DSM","spaceName":"Dev Support JSM ","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DSM","serviceDeskId":5,"kbLinkDomainURLs":["https://transnetyx.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTMxNDI3NjAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MjczNTUyLCJuYmYiOjE3NzkyNzIzNTIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.g-l-X5AAugyjPdvjmHn29irFz9rX73GgcihyoKZPQt4","targetCollection":"upload-user-collection--314276031","endpointUrl":"https://api.media.atlassian.com","clientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":6486143135697326,"updated":"2025-08-22T15:29:45.130104036Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[920],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6486143135697326,"name":"Submit a Question","submit":{"lock":false,"pdf":false},"templateFormUuid":"0d5f5d30-b2e4-4ea0-bb01-c87d2a81cf36"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"02aceab3-0ab9-4913-86fd-ac384ccdc12f"},"content":[{"type":"text","text":"Please submit your question(s) using the following form. For more than one question, please submit a separate form for each."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"1e1eb23c-9a18-42c1-ad01-f7ce125d4c7d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"37fc2b46-fa27-4646-be1e-832cfa905c02"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"40d0fd7e-1ba9-44a0-80ee-b121caab774b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"2621fc7d-463e-454b-bf49-df81cb9a2e56"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"0c2fbcc8-01bb-4831-b3e6-84475756f24e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"74e71b3b-2ff8-4272-acb2-a8ee7ab2e209"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"cs","label":"If we have additional questions after reviewing the ticket, would you be willing to jump on a call with the dev support team or record a Loom video of what you are attempting to do? ","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"4":{"type":"tl","label":"Summarize your question","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"5":{"type":"at","label":"Screenshots, pictures, etc. / any additional notes ","description":"Please attach any screenshots, additional notes, Loom videos, etc. here.","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cs","label":"How significant is the impact on customers?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Impacts all/most customers OR a large customer)","other":false},{"id":"2","label":"Impacts many customers but not all","other":false}],"questionKey":""},"7":{"type":"cm","label":"For internal users: How significant is the impact on your ability to perform your job responsibilities?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"I can not perform my job responsibilities at all.","other":false},{"id":"2","label":"I have a workaround for the issue but it is not sustainable long-term","other":false}],"questionKey":""},"3":{"type":"rt","label":"Your question(s).","description":"Please describe your question(s) in detail.","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"0d5f5d30-b2e4-4ea0-bb01-c87d2a81cf36"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":6486143135697326,"updated":"2025-08-22T15:29:45.130104036Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[920],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6486143135697326,"name":"Submit a Question","submit":{"lock":false,"pdf":false},"templateFormUuid":"0d5f5d30-b2e4-4ea0-bb01-c87d2a81cf36"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"02aceab3-0ab9-4913-86fd-ac384ccdc12f"},"content":[{"type":"text","text":"Please submit your question(s) using the following form. For more than one question, please submit a separate form for each."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"1e1eb23c-9a18-42c1-ad01-f7ce125d4c7d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"37fc2b46-fa27-4646-be1e-832cfa905c02"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"40d0fd7e-1ba9-44a0-80ee-b121caab774b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"2621fc7d-463e-454b-bf49-df81cb9a2e56"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"0c2fbcc8-01bb-4831-b3e6-84475756f24e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"74e71b3b-2ff8-4272-acb2-a8ee7ab2e209"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"cs","label":"If we have additional questions after reviewing the ticket, would you be willing to jump on a call with the dev support team or record a Loom video of what you are attempting to do? ","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"4":{"type":"tl","label":"Summarize your question","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"5":{"type":"at","label":"Screenshots, pictures, etc. / any additional notes ","description":"Please attach any screenshots, additional notes, Loom videos, etc. here.","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cs","label":"How significant is the impact on customers?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Impacts all/most customers OR a large customer)","other":false},{"id":"2","label":"Impacts many customers but not all","other":false}],"questionKey":""},"7":{"type":"cm","label":"For internal users: How significant is the impact on your ability to perform your job responsibilities?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"I can not perform my job responsibilities at all.","other":false},{"id":"2","label":"I have a workaround for the issue but it is not sustainable long-term","other":false}],"questionKey":""},"3":{"type":"rt","label":"Your question(s).","description":"Please describe your question(s) in detail.","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"0d5f5d30-b2e4-4ea0-bb01-c87d2a81cf36"},"linkedJiraFields":["summary"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}