Transnetyx Help Center
  1. Transnetyx Help Center
  2. Dev Support

Dev Support

Welcome! You can raise a request for Dev Support using the options provided.

Report Request Form

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"89d36874c759e6529537b0a5b69ef3d1cf8a5bb4_lout","branding":{"id":"5","key":"dsm","name":"Dev Support","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjI5Njk0OTcsIm5iZiI6MTc2Mjk2ODg5N30.C1ja3-D4GoRhP485vLP38mKH3GKOCGTSO4cbAaJ4p9o&client=6abb0539-bf88-4317-8d9e-0b4482c4fcb3&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"dsm","projectId":10964,"serviceDeskId":5,"name":"Dev Support","description":"<p>Welcome! You can raise a request for Dev Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"57","name":"Dev Support Issue","descriptionHtml":"","callToAction":"Dev Support Issue","introHtml":"","icon":12206,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12206","groups":[18],"key":""},{"id":"164","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"","icon":12362,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12362","groups":[18],"key":""},{"id":"458","name":"For Sales Ops Team Only","descriptionHtml":"","callToAction":"For Sales Ops Team Only","introHtml":"","icon":12245,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12245","groups":[18],"key":""},{"id":"392","name":"LIMS Team Use Only","descriptionHtml":"","callToAction":"LIMS Team Use Only","introHtml":"","icon":12360,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12360","groups":[18],"key":""},{"id":"491","name":"Off-Boarding Request","descriptionHtml":"","callToAction":"Off-Boarding Request","introHtml":"","icon":12227,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12227","groups":[18],"key":""},{"id":"821","name":"Report an Outage","descriptionHtml":"","callToAction":"Report an Outage","introHtml":"","icon":12242,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12242","groups":[18],"key":""},{"id":"656","name":"Report Request Form","descriptionHtml":"","callToAction":"Report Request Form","introHtml":"","icon":12364,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12364","groups":[18],"key":""},{"id":"920","name":"Submit a Question","descriptionHtml":"","callToAction":"Submit a Question","introHtml":"","icon":12610,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12610","groups":[18],"key":""},{"id":"56","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12366,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12366","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"Dev Support"}],"orderMapping":{"17":[56],"18":[920,821,57,656,491,392,458,164]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"be1302b2-59e8-3672-94e6-8217c2d6a0ac","appLinkName":"","appLinkUrl":"","spaceKey":"DSM","spaceName":"Dev Support JSM ","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DSM","serviceDeskId":5,"kbLinkDomainURLs":["https://transnetyx.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwOTY0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI5NzAwOTcsIm5iZiI6MTc2Mjk2ODg5NywiYW5vbklkIjoiYW5vbi11c2VyIn0.bdTjSr513_v2OgvDWSI6ThBNaOqH3uZgN1KT877ArpY","targetCollection":"upload-project-10964","endpointUrl":"https://api.media.atlassian.com","clientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":656,"projectId":10964,"issueType":{"id":"10001","name":"Task"},"form":{"name":"Report Request Form","descriptionHtml":"","callToAction":"Report Request Form","intro":"","instructions":"","icon":12364,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12364","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"fixVersions","fieldId":"fixVersions","fieldConfigId":"","label":"Fix versions","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["11114"],"values":[{"value":"11675","label":"Question Form Submissions","selected":false,"children":[]},{"value":"11642","label":"QO MOD 2025","selected":false,"children":[]},{"value":"11510","label":"Reported Outages","selected":false,"children":[]},{"value":"11411","label":"LabSupport 2025","selected":false,"children":[]},{"value":"11312","label":"Colony iOS ","selected":false,"children":[]},{"value":"11279","label":"Feature Requests","selected":false,"children":[]},{"value":"11148","label":"QO Support 2025","selected":false,"children":[]},{"value":"11147","label":"Colony Support 2025 ","selected":false,"children":[]},{"value":"11114","label":"Dev Support 2025","selected":false,"children":[]},{"value":"11048","label":"Dev Support 2024 ","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/656","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/656","calendarParams":{"firstDay":0,"date":"2025-11-12T11:34:57-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"be1302b2-59e8-3672-94e6-8217c2d6a0ac","appLinkName":"","appLinkUrl":"","spaceKey":"DSM","spaceName":"Dev Support JSM ","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DSM","serviceDeskId":5,"kbLinkDomainURLs":["https://transnetyx.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwOTY0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI5NzAwOTcsIm5iZiI6MTc2Mjk2ODg5NywiYW5vbklkIjoiYW5vbi11c2VyIn0.bdTjSr513_v2OgvDWSI6ThBNaOqH3uZgN1KT877ArpY","targetCollection":"upload-project-10964","endpointUrl":"https://api.media.atlassian.com","clientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1478389457886266,"updated":"2025-09-30T18:48:19.649201297Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[656],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1478389457886266,"name":"Report Request Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"61760533-e47d-4a03-b734-a8cf7d1d8d1b"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"b8037e54-9f2b-48a1-b289-b4c33ec4b97d"},"content":[{"type":"text","text":"Please provide as much detail as possible when requesting a report. "}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"d3ee87e1-97e0-4c3c-b961-ca50fcce3803"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"65be75ac-9675-4227-b546-bc70669fdd76"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"6b9b7865-60ae-41bc-8374-b9e96cb05823"}},{"type":"paragraph","attrs":{"localId":"9c41cfb5-7d92-469f-b406-e9db6d6c0b48"},"content":[{"type":"text","text":"Relevant Application and Data Source: (e.g., QO, OrderManager, Colony)"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"6c61781d-aa42-4b27-98ac-5ce3e7e722a1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"071b5b8b-9b37-42e9-a90f-4c84b06d93aa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"b143cf25-1336-4ca5-b6de-763905cea014"}},{"type":"paragraph","attrs":{"localId":"af847d04-c692-44d5-ab83-21aac67a0762"},"content":[{"type":"text","text":"Time Frame of Report:","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"9323c88d-c6dd-405c-a754-23f0b63e2a00"},"content":[{"type":"text","text":"(Specify exact dates, quarters, or years. Indicate what the timeframe should be based on, e.g., \"Order Received Date\" vs. \"Order Completed Date.\")","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"4b9820f5-4b25-4b2e-a018-594079b6ebc2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"49dffb07-f5a2-4e35-beee-2e13c5da4287"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"1153a27d-496d-4200-89ee-669c1c96d479"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"fd29c6b4-a544-4af2-bfca-467df6afe1cc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"0c336d88-bf0c-421e-a12b-ec35765b7245"}}]}],"conditions":{"10":{"t":"sh","i":{"co":{"cIds":{"9":["1"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"conditions":["10"]},"2":{"conditions":[]}},"questions":{"12":{"type":"at","label":"Please upload any screenshots or supporting documents that show where the data should be pulled from.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"8":{"type":"rt","label":"","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"rt","label":"Detailed Description of Requested Report:(Please be as specific as possible. Include exact data points needed, filters, and any relevant context.)","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"cd","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Colony","other":false},{"id":"2","label":"QuickOrder","other":false},{"id":"3","label":"OrderManager","other":false},{"id":"4","label":"Microbiome","other":false},{"id":"5","label":"Genetic Monitoring","other":false},{"id":"6","label":"QO API Partner","other":false},{"id":"7","label":"Sequencing","other":false},{"id":"8","label":"STR/Fragment Analysis - Huntington's & Instability","other":false},{"id":"9","label":"Accounts","other":false},{"id":"10","label":"TCOM","other":false},{"id":"11","label":"16S","other":false}],"questionKey":""},"14":{"type":"tl","label":"How urgently do you need this report by?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"rt","label":"Business Impact","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Report Title or Subject: ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"rt","label":"Please list the exceptions or special conditions below.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"cs","label":"Are there any known exceptions or special conditions that should be included on the report?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"6":{"type":"tu","label":"Page/View Link (if applicable):","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"tl","label":"Account or Customer Name (if applicable)","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"61760533-e47d-4a03-b734-a8cf7d1d8d1b"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1478389457886266,"updated":"2025-09-30T18:48:19.649201297Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[656],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1478389457886266,"name":"Report Request Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"61760533-e47d-4a03-b734-a8cf7d1d8d1b"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"b8037e54-9f2b-48a1-b289-b4c33ec4b97d"},"content":[{"type":"text","text":"Please provide as much detail as possible when requesting a report. "}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"d3ee87e1-97e0-4c3c-b961-ca50fcce3803"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"65be75ac-9675-4227-b546-bc70669fdd76"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"6b9b7865-60ae-41bc-8374-b9e96cb05823"}},{"type":"paragraph","attrs":{"localId":"9c41cfb5-7d92-469f-b406-e9db6d6c0b48"},"content":[{"type":"text","text":"Relevant Application and Data Source: (e.g., QO, OrderManager, Colony)"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"6c61781d-aa42-4b27-98ac-5ce3e7e722a1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"071b5b8b-9b37-42e9-a90f-4c84b06d93aa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"b143cf25-1336-4ca5-b6de-763905cea014"}},{"type":"paragraph","attrs":{"localId":"af847d04-c692-44d5-ab83-21aac67a0762"},"content":[{"type":"text","text":"Time Frame of Report:","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"9323c88d-c6dd-405c-a754-23f0b63e2a00"},"content":[{"type":"text","text":"(Specify exact dates, quarters, or years. Indicate what the timeframe should be based on, e.g., \"Order Received Date\" vs. \"Order Completed Date.\")","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"4b9820f5-4b25-4b2e-a018-594079b6ebc2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"49dffb07-f5a2-4e35-beee-2e13c5da4287"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"1153a27d-496d-4200-89ee-669c1c96d479"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"fd29c6b4-a544-4af2-bfca-467df6afe1cc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"0c336d88-bf0c-421e-a12b-ec35765b7245"}}]}],"conditions":{"10":{"t":"sh","i":{"co":{"cIds":{"9":["1"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"conditions":["10"]},"2":{"conditions":[]}},"questions":{"12":{"type":"at","label":"Please upload any screenshots or supporting documents that show where the data should be pulled from.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"8":{"type":"rt","label":"","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"rt","label":"Detailed Description of Requested Report:(Please be as specific as possible. Include exact data points needed, filters, and any relevant context.)","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"cd","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Colony","other":false},{"id":"2","label":"QuickOrder","other":false},{"id":"3","label":"OrderManager","other":false},{"id":"4","label":"Microbiome","other":false},{"id":"5","label":"Genetic Monitoring","other":false},{"id":"6","label":"QO API Partner","other":false},{"id":"7","label":"Sequencing","other":false},{"id":"8","label":"STR/Fragment Analysis - Huntington's & Instability","other":false},{"id":"9","label":"Accounts","other":false},{"id":"10","label":"TCOM","other":false},{"id":"11","label":"16S","other":false}],"questionKey":""},"14":{"type":"tl","label":"How urgently do you need this report by?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"rt","label":"Business Impact","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Report Title or Subject: ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"rt","label":"Please list the exceptions or special conditions below.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"cs","label":"Are there any known exceptions or special conditions that should be included on the report?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"6":{"type":"tu","label":"Page/View Link (if applicable):","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"tl","label":"Account or Customer Name (if applicable)","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"61760533-e47d-4a03-b734-a8cf7d1d8d1b"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=transnetyx","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"89d36874c759e6529537b0a5b69ef3d1cf8a5bb4_lout","baseUrl":"https://transnetyx.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://transnetyx.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"30485760","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0917500ce189426e878aa474d357f561","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://transnetyx.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}