Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Transnetyx Help Center
  1. Transnetyx Help Center
  2. Dev Support

Dev Support

Welcome! You can raise a request for Dev Support using the options provided.

LIMS Team Use Only
Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"9fd0f369a235cd5e112c15611054bb613aff497d_lout","branding":{"id":"5","key":"dsm","name":"Dev Support","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzkyNzQ0ODksIm5iZiI6MTc3OTI3Mzg4OX0.KzVKxzdG11AMBP2jHXbSWPRwAH5SsN1KcW1ySd_Mj3I&client=6abb0539-bf88-4317-8d9e-0b4482c4fcb3&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"dsm","projectId":10964,"serviceDeskId":5,"name":"Dev Support","description":"<p>Welcome! You can raise a request for Dev Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"57","name":"Dev Support Issue","descriptionHtml":"","callToAction":"Dev Support Issue","introHtml":"","icon":12206,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12206","groups":[18],"key":""},{"id":"164","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"","icon":12362,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12362","groups":[18],"key":""},{"id":"458","name":"For Sales Ops Team Only","descriptionHtml":"","callToAction":"For Sales Ops Team Only","introHtml":"","icon":12245,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12245","groups":[18],"key":""},{"id":"392","name":"LIMS Team Use Only","descriptionHtml":"","callToAction":"LIMS Team Use Only","introHtml":"","icon":12360,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12360","groups":[18],"key":""},{"id":"1134","name":"Merging Organizations Request Form","descriptionHtml":"","callToAction":"Merging Organizations Request Form","introHtml":"","icon":12371,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12371","groups":[18],"key":""},{"id":"491","name":"Off-Boarding Request","descriptionHtml":"","callToAction":"Off-Boarding Request","introHtml":"","icon":12227,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12227","groups":[18],"key":""},{"id":"821","name":"Report an Outage","descriptionHtml":"","callToAction":"Report an Outage","introHtml":"","icon":12242,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12242","groups":[18],"key":""},{"id":"656","name":"Report Request Form","descriptionHtml":"","callToAction":"Report Request Form","introHtml":"","icon":12364,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12364","groups":[18],"key":""},{"id":"920","name":"Submit a Question","descriptionHtml":"","callToAction":"Submit a Question","introHtml":"","icon":12610,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12610","groups":[18],"key":""},{"id":"56","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12366,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12366","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"Dev Support"}],"orderMapping":{"17":[56],"18":[1134,920,821,57,656,491,392,458,164]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"be1302b2-59e8-3672-94e6-8217c2d6a0ac","appLinkName":"","appLinkUrl":"","spaceKey":"DSM","spaceName":"Dev Support JSM ","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DSM","serviceDeskId":5,"kbLinkDomainURLs":["https://transnetyx.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNzgwMDkzODM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzkyNzUwODksIm5iZiI6MTc3OTI3Mzg4OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.O9b-PGzqfw2rn8Zi5RRJ_MQWMybqWgQqIQYc2_d0erE","targetCollection":"upload-user-collection-780093835","endpointUrl":"https://api.media.atlassian.com","clientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":392,"projectId":10964,"issueType":{"id":"10001","name":"Task"},"form":{"name":"LIMS Team Use Only","descriptionHtml":"","callToAction":"LIMS Team Use Only","intro":"","instructions":"","icon":12360,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12360","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/392","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/392","calendarParams":{"firstDay":0,"date":"2026-05-20T05:44:49-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"be1302b2-59e8-3672-94e6-8217c2d6a0ac","appLinkName":"","appLinkUrl":"","spaceKey":"DSM","spaceName":"Dev Support JSM ","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DSM","serviceDeskId":5,"kbLinkDomainURLs":["https://transnetyx.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNzgwMDkzODM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzkyNzUwODksIm5iZiI6MTc3OTI3Mzg4OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.O9b-PGzqfw2rn8Zi5RRJ_MQWMybqWgQqIQYc2_d0erE","targetCollection":"upload-user-collection-780093835","endpointUrl":"https://api.media.atlassian.com","clientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":8,"updated":"2025-09-30T18:47:43.833336204Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[392],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"LIMS Team Use Only","submit":{"lock":false,"pdf":false},"templateFormUuid":"414006fe-080f-4cf7-9684-5ae8bd41978f"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"d7ddcfe4-1697-4aff-af29-3be7945f22fc"},"content":[{"type":"text","text":"Please provide the following information."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"8de82814-c9f5-4777-b626-9261ed4437fc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"087998f7-10b2-4850-9041-8cca501b8229"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"cm","label":"Product","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Colony","other":false},{"id":"2","label":"QuickOrder","other":false},{"id":"4","label":"OrderManager","other":false},{"id":"3","label":"Microbiome","other":false},{"id":"5","label":"Genetic Monitoring","other":false},{"id":"6","label":"QO API Partner","other":false},{"id":"7","label":"Sequencing","other":false},{"id":"8","label":"STR/Fragment Analysis - Huntington's & Instability","other":false},{"id":"9","label":"16S","other":false},{"id":"10","label":"TCOM","other":false},{"id":"11","label":"Accounts","other":false}],"questionKey":""},"2":{"type":"rt","label":"Error received in LIMS","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"414006fe-080f-4cf7-9684-5ae8bd41978f"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":8,"updated":"2025-09-30T18:47:43.833336204Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[392],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"LIMS Team Use Only","submit":{"lock":false,"pdf":false},"templateFormUuid":"414006fe-080f-4cf7-9684-5ae8bd41978f"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"d7ddcfe4-1697-4aff-af29-3be7945f22fc"},"content":[{"type":"text","text":"Please provide the following information."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"8de82814-c9f5-4777-b626-9261ed4437fc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"087998f7-10b2-4850-9041-8cca501b8229"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"cm","label":"Product","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Colony","other":false},{"id":"2","label":"QuickOrder","other":false},{"id":"4","label":"OrderManager","other":false},{"id":"3","label":"Microbiome","other":false},{"id":"5","label":"Genetic Monitoring","other":false},{"id":"6","label":"QO API Partner","other":false},{"id":"7","label":"Sequencing","other":false},{"id":"8","label":"STR/Fragment Analysis - Huntington's & Instability","other":false},{"id":"9","label":"16S","other":false},{"id":"10","label":"TCOM","other":false},{"id":"11","label":"Accounts","other":false}],"questionKey":""},"2":{"type":"rt","label":"Error received in LIMS","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"414006fe-080f-4cf7-9684-5ae8bd41978f"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=transnetyx","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9fd0f369a235cd5e112c15611054bb613aff497d_lout","baseUrl":"https://transnetyx.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://transnetyx.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0dc323b38ba44027b4de31dc1e91cb2a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://transnetyx.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}