Welcome! You can raise a request for Dev Support using the options provided.
Feature Request
Required fields are marked with an asterisk*
{"xsrfToken":"156db0e00f88b2b68abcbd8014a012e1635ccee1_lout","branding":{"id":"5","key":"dsm","name":"Dev Support","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjI5NzA3NDIsIm5iZiI6MTc2Mjk3MDE0Mn0.RMweSHZvtZgae5j6RPHv4XLtATuFrykB1LqMsDxflc4&client=6abb0539-bf88-4317-8d9e-0b4482c4fcb3&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"dsm","projectId":10964,"serviceDeskId":5,"name":"Dev Support","description":"<p>Welcome! You can raise a request for Dev Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"57","name":"Dev Support Issue","descriptionHtml":"","callToAction":"Dev Support Issue","introHtml":"","icon":12206,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12206","groups":[18],"key":""},{"id":"164","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"","icon":12362,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12362","groups":[18],"key":""},{"id":"458","name":"For Sales Ops Team Only","descriptionHtml":"","callToAction":"For Sales Ops Team Only","introHtml":"","icon":12245,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12245","groups":[18],"key":""},{"id":"392","name":"LIMS Team Use Only","descriptionHtml":"","callToAction":"LIMS Team Use Only","introHtml":"","icon":12360,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12360","groups":[18],"key":""},{"id":"491","name":"Off-Boarding Request","descriptionHtml":"","callToAction":"Off-Boarding Request","introHtml":"","icon":12227,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12227","groups":[18],"key":""},{"id":"821","name":"Report an Outage","descriptionHtml":"","callToAction":"Report an Outage","introHtml":"","icon":12242,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12242","groups":[18],"key":""},{"id":"656","name":"Report Request Form","descriptionHtml":"","callToAction":"Report Request Form","introHtml":"","icon":12364,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12364","groups":[18],"key":""},{"id":"920","name":"Submit a Question","descriptionHtml":"","callToAction":"Submit a Question","introHtml":"","icon":12610,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12610","groups":[18],"key":""},{"id":"56","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12366,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12366","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"Dev Support"}],"orderMapping":{"17":[56],"18":[920,821,57,656,491,392,458,164]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"be1302b2-59e8-3672-94e6-8217c2d6a0ac","appLinkName":"","appLinkUrl":"","spaceKey":"DSM","spaceName":"Dev Support JSM ","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DSM","serviceDeskId":5,"kbLinkDomainURLs":["https://transnetyx.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwOTY0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI5NzEzNDIsIm5iZiI6MTc2Mjk3MDE0MiwiYW5vbklkIjoiYW5vbi11c2VyIn0.qchdcp4tk8YbtwKhY889mlFq3Vi67F3HnsUV6uy_1YU","targetCollection":"upload-project-10964","endpointUrl":"https://api.media.atlassian.com","clientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":164,"projectId":10964,"issueType":{"id":"10491","name":"Submit a request or incident"},"form":{"name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","intro":"","instructions":"","icon":12362,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12362","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"fixVersions","fieldId":"fixVersions","fieldConfigId":"","label":"Fix versions","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["11279"],"values":[{"value":"11675","label":"Question Form Submissions","selected":false,"children":[]},{"value":"11642","label":"QO MOD 2025","selected":false,"children":[]},{"value":"11510","label":"Reported Outages","selected":false,"children":[]},{"value":"11411","label":"LabSupport 2025","selected":false,"children":[]},{"value":"11312","label":"Colony iOS ","selected":false,"children":[]},{"value":"11279","label":"Feature Requests","selected":false,"children":[]},{"value":"11148","label":"QO Support 2025","selected":false,"children":[]},{"value":"11147","label":"Colony Support 2025 ","selected":false,"children":[]},{"value":"11114","label":"Dev Support 2025","selected":false,"children":[]},{"value":"11048","label":"Dev Support 2024 ","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/164","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/164","calendarParams":{"firstDay":0,"date":"2025-11-12T11:55:42-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"be1302b2-59e8-3672-94e6-8217c2d6a0ac","appLinkName":"","appLinkUrl":"","spaceKey":"DSM","spaceName":"Dev Support JSM ","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DSM","serviceDeskId":5,"kbLinkDomainURLs":["https://transnetyx.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwOTY0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI5NzEzNDIsIm5iZiI6MTc2Mjk3MDE0MiwiYW5vbklkIjoiYW5vbi11c2VyIn0.qchdcp4tk8YbtwKhY889mlFq3Vi67F3HnsUV6uy_1YU","targetCollection":"upload-project-10964","endpointUrl":"https://api.media.atlassian.com","clientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2025-09-30T18:46:25.996486653Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[164],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Feature Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"881a1100-0328-4503-88a1-25a99aa939bc"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"cb19469f-47a7-4be2-b1e0-a9fac0525085"},"content":[{"type":"text","text":"Do you have a new feature or change request for the QO Suite of Services? Please submit it using this form! "}]},{"type":"paragraph","attrs":{"localId":"1127a572-db1f-4c04-a470-51fe2495fc0d"},"content":[{"type":"text","text":"Please select the type of request.","marks":[{"type":"strong"}]},{"type":"text","text":" If unsure, make your best guess. Once we have more information, we can work out the details together."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"5c8dc3fa-8130-48a6-8f3e-1812ae7c6fdd"}},{"type":"paragraph","attrs":{"localId":"e85392f5-7a6b-4139-9132-fdbbe181575f"},"content":[{"type":"text","text":"Which application does this request involve?","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"526f0158-ccbe-4e93-98e7-c6b94c20461e"}},{"type":"paragraph","content":[]},{"type":"paragraph","attrs":{"localId":"cf5686c2-96c9-4612-8a3c-d4640ff8412c"},"content":[{"type":"text","text":"What would you title this request? ","marks":[{"type":"strong"}]},{"type":"text","text":"Example: Add samples from my strains to well plates","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"9e287a08-8aca-4e59-ae7f-3940549f3886"}},{"type":"paragraph","attrs":{"localId":"7b1b03e7-282c-462a-86ef-b4c4c7aed242"},"content":[{"type":"text","text":"What user(s) will this change or feature benefit? Think, “As a [insert what type of user]” ","marks":[{"type":"strong"}]},{"type":"text","text":"Examples: customers, lab managers, internal customer service, internal sales, etc.","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"3a8d13fa-84d3-4970-be64-02538a3cb9d9"}},{"type":"paragraph","attrs":{"localId":"ad120999-9299-4fe9-8fba-ca94ba29272e"},"content":[{"type":"text","text":"What does the user want to be able to do? It helps to start with \"I would like to......\".","marks":[{"type":"strong"}]},{"type":"text","text":" *"},{"type":"text","text":" Example: I would like to add samples from my strains to well plates","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"f93a37d0-1f13-4eb6-8fec-1362880bb16c"}},{"type":"paragraph","attrs":{"localId":"43eb36d7-fe34-44f8-ac8e-c98d08b85f79"},"content":[{"type":"text","text":"What is the business value of doing the above? It helps to start with \"So that I can......\". ","marks":[{"type":"strong"}]},{"type":"text","text":"* ","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":"Example: so that I can submit a new order.","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"be428a84-230d-4674-bf8d-72639935d9fe"}},{"type":"paragraph","attrs":{"localId":"601eae5d-0031-4d54-9433-e6c872312fc0"},"content":[{"type":"text","text":"What does this feature need to do to meet the user’s needs? You may have several on a list. If you can use this format, it helps us to fully understand: \"When [some conditions are true], the system shall [do something].\" ","marks":[{"type":"strong"}]},{"type":"text","text":"*, "},{"type":"text","text":"Example: - When the customer begins an order, the system shall allow the customer to add samples from their strains to specific positions in the well plate. - When the customer completes adding all the samples information, the system shall allow the user to confirm the order before submitting the order. - When the customer submits the order, the system shall show a \"thank you\" screen before returning to their dashboard.","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"4140cadd-7a8a-4a40-baef-7c60b31f7334"}},{"type":"paragraph","attrs":{"localId":"bbb7aa8e-2069-45d1-99c4-d0e5c6954fe6"},"content":[{"type":"text","text":"What is the level of importance or urgency in your request?","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"15612859-e0d2-49ca-ab7a-4219f886da6a"}},{"type":"paragraph","attrs":{"localId":"2df1e532-fe41-4ae3-b275-fcf628484d36"},"content":[{"type":"text","text":"Please explain how this is affecting the customer or internal team. This will help us understand the priority. *","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"63a591c8-6030-4701-8baa-3b64c42dda7c"}},{"type":"paragraph","attrs":{"localId":"4c062168-c482-446a-b410-7a28f9522e9e"},"content":[{"type":"text","text":"Please attach any marked up screen shots, drawings, files, etc. that help explain.","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"a2f676d2-25fc-4397-8d8a-59f43b8b67bb"}},{"type":"paragraph","attrs":{"localId":"f30f4731-6cb0-4ec7-bef3-f587ba3f7470"},"content":[{"type":"text","text":"Is there any additional info we should know? (If helpful, you can copy and paste from other interactions here.)","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"be38a73d-15ec-40dc-8b0b-82b8af169677"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"8":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"13":{"type":"cd","label":"","description":"","validation":{"rq":false},"choices":[{"id":"5","label":"Colony/AMI","other":false},{"id":"1","label":"QuickOrder","other":false},{"id":"2","label":"OrderManager","other":false},{"id":"3","label":"Microbiome","other":false},{"id":"4","label":"Genetic Monitoring","other":false},{"id":"7","label":"QO API Partner","other":false},{"id":"8","label":"Sequencing","other":false},{"id":"9","label":"STR/Fragment Analysis - Huntington's & Instability","other":false},{"id":"10","label":"Accounts","other":false},{"id":"11","label":"TCOM","other":false},{"id":"12","label":"16S","other":false}],"questionKey":""},"5":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"10":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"cd","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"New Feature","other":false},{"id":"2","label":"Change Request","other":false},{"id":"3","label":"Text Change","other":false}],"questionKey":""},"7":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"11":{"type":"at","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"cd","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Low","other":false},{"id":"2","label":"Normal","other":false},{"id":"3","label":"High","other":false}],"questionKey":""}}},"uuid":"881a1100-0328-4503-88a1-25a99aa939bc"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2025-09-30T18:46:25.996486653Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[164],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Feature Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"881a1100-0328-4503-88a1-25a99aa939bc"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"cb19469f-47a7-4be2-b1e0-a9fac0525085"},"content":[{"type":"text","text":"Do you have a new feature or change request for the QO Suite of Services? Please submit it using this form! "}]},{"type":"paragraph","attrs":{"localId":"1127a572-db1f-4c04-a470-51fe2495fc0d"},"content":[{"type":"text","text":"Please select the type of request.","marks":[{"type":"strong"}]},{"type":"text","text":" If unsure, make your best guess. Once we have more information, we can work out the details together."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"5c8dc3fa-8130-48a6-8f3e-1812ae7c6fdd"}},{"type":"paragraph","attrs":{"localId":"e85392f5-7a6b-4139-9132-fdbbe181575f"},"content":[{"type":"text","text":"Which application does this request involve?","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"526f0158-ccbe-4e93-98e7-c6b94c20461e"}},{"type":"paragraph","content":[]},{"type":"paragraph","attrs":{"localId":"cf5686c2-96c9-4612-8a3c-d4640ff8412c"},"content":[{"type":"text","text":"What would you title this request? ","marks":[{"type":"strong"}]},{"type":"text","text":"Example: Add samples from my strains to well plates","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"9e287a08-8aca-4e59-ae7f-3940549f3886"}},{"type":"paragraph","attrs":{"localId":"7b1b03e7-282c-462a-86ef-b4c4c7aed242"},"content":[{"type":"text","text":"What user(s) will this change or feature benefit? Think, “As a [insert what type of user]” ","marks":[{"type":"strong"}]},{"type":"text","text":"Examples: customers, lab managers, internal customer service, internal sales, etc.","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"3a8d13fa-84d3-4970-be64-02538a3cb9d9"}},{"type":"paragraph","attrs":{"localId":"ad120999-9299-4fe9-8fba-ca94ba29272e"},"content":[{"type":"text","text":"What does the user want to be able to do? It helps to start with \"I would like to......\".","marks":[{"type":"strong"}]},{"type":"text","text":" *"},{"type":"text","text":" Example: I would like to add samples from my strains to well plates","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"f93a37d0-1f13-4eb6-8fec-1362880bb16c"}},{"type":"paragraph","attrs":{"localId":"43eb36d7-fe34-44f8-ac8e-c98d08b85f79"},"content":[{"type":"text","text":"What is the business value of doing the above? It helps to start with \"So that I can......\". ","marks":[{"type":"strong"}]},{"type":"text","text":"* ","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":"Example: so that I can submit a new order.","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"be428a84-230d-4674-bf8d-72639935d9fe"}},{"type":"paragraph","attrs":{"localId":"601eae5d-0031-4d54-9433-e6c872312fc0"},"content":[{"type":"text","text":"What does this feature need to do to meet the user’s needs? You may have several on a list. If you can use this format, it helps us to fully understand: \"When [some conditions are true], the system shall [do something].\" ","marks":[{"type":"strong"}]},{"type":"text","text":"*, "},{"type":"text","text":"Example: - When the customer begins an order, the system shall allow the customer to add samples from their strains to specific positions in the well plate. - When the customer completes adding all the samples information, the system shall allow the user to confirm the order before submitting the order. - When the customer submits the order, the system shall show a \"thank you\" screen before returning to their dashboard.","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"4140cadd-7a8a-4a40-baef-7c60b31f7334"}},{"type":"paragraph","attrs":{"localId":"bbb7aa8e-2069-45d1-99c4-d0e5c6954fe6"},"content":[{"type":"text","text":"What is the level of importance or urgency in your request?","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"15612859-e0d2-49ca-ab7a-4219f886da6a"}},{"type":"paragraph","attrs":{"localId":"2df1e532-fe41-4ae3-b275-fcf628484d36"},"content":[{"type":"text","text":"Please explain how this is affecting the customer or internal team. This will help us understand the priority. *","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"63a591c8-6030-4701-8baa-3b64c42dda7c"}},{"type":"paragraph","attrs":{"localId":"4c062168-c482-446a-b410-7a28f9522e9e"},"content":[{"type":"text","text":"Please attach any marked up screen shots, drawings, files, etc. that help explain.","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"a2f676d2-25fc-4397-8d8a-59f43b8b67bb"}},{"type":"paragraph","attrs":{"localId":"f30f4731-6cb0-4ec7-bef3-f587ba3f7470"},"content":[{"type":"text","text":"Is there any additional info we should know? (If helpful, you can copy and paste from other interactions here.)","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"be38a73d-15ec-40dc-8b0b-82b8af169677"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"8":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"13":{"type":"cd","label":"","description":"","validation":{"rq":false},"choices":[{"id":"5","label":"Colony/AMI","other":false},{"id":"1","label":"QuickOrder","other":false},{"id":"2","label":"OrderManager","other":false},{"id":"3","label":"Microbiome","other":false},{"id":"4","label":"Genetic Monitoring","other":false},{"id":"7","label":"QO API Partner","other":false},{"id":"8","label":"Sequencing","other":false},{"id":"9","label":"STR/Fragment Analysis - Huntington's & Instability","other":false},{"id":"10","label":"Accounts","other":false},{"id":"11","label":"TCOM","other":false},{"id":"12","label":"16S","other":false}],"questionKey":""},"5":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"10":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"cd","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"New Feature","other":false},{"id":"2","label":"Change Request","other":false},{"id":"3","label":"Text Change","other":false}],"questionKey":""},"7":{"type":"tl","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"11":{"type":"at","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"cd","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Low","other":false},{"id":"2","label":"Normal","other":false},{"id":"3","label":"High","other":false}],"questionKey":""}}},"uuid":"881a1100-0328-4503-88a1-25a99aa939bc"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}