Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"3d7ade462c0bc7ba9284cd4e60d373c032c50b14_lout","branding":{"id":"3","key":"infrasd","name":"Infrastructure & DevOps","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#005d54","headerLinkColor":"#ffffff","headerLinkHoverColor":"#068074","headerLinkHoverBGColor":"#068074","headerBadgeColor":"#068074"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzI3MzExODMsIm5iZiI6MTc3MjczMDU4M30.Go-2R93oe0li2bumo2kHCxJr4OYIZNJGxm_fsYW0X_s&client=6abb0539-bf88-4317-8d9e-0b4482c4fcb3&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"infrasd","projectId":10961,"serviceDeskId":3,"name":"Infrastructure & DevOps","description":"<p>Get help with user accounts, workstations, servers, networking, and third party software.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"161","name":"DevOps - Request a pipeline, deployment, or change to a service","descriptionHtml":"","callToAction":"DevOps - Request a pipeline, deployment, or change to a service","introHtml":"<p>Advanced request for DevOps work. Request a new pipeline, a deployment, or a change to an existing pipeline or service. Must attach relevant tickets from associated projects.</p>","icon":12203,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12203","groups":[457],"key":""},{"id":"23","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"<p>For move/add/change requests that are not covered by other categories. Choose this if you are unsure.</p>","icon":12380,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12380","groups":[457],"key":""},{"id":"1068","name":"General Support Request","descriptionHtml":"","callToAction":"General Support Request","introHtml":"<p>Report a problem with an application, your access, or a system in general.</p>","icon":12624,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12624","groups":[21],"key":""},{"id":"38","name":"Hardware needed","descriptionHtml":"","callToAction":"Hardware needed","introHtml":"<p>New or replacement hardware such as monitors, keyboards, mice, or workstations</p>","icon":12389,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12389","groups":[457],"key":""},{"id":"68","name":"Report a security incident (!!)","descriptionHtml":"","callToAction":"Report a security incident (!!)","introHtml":"<p>If you have witnessed a security incident against yourself or another employee please report it here!</p>","icon":12242,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12242","groups":[21,23,456],"key":""},{"id":"822","name":"Report an outage","descriptionHtml":"","callToAction":"Report an outage","introHtml":"","icon":12360,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12360","groups":[21,455],"key":""},{"id":"73","name":"Request access to a resource","descriptionHtml":"","callToAction":"Request access to a resource","introHtml":"<p>Gain access to file share, user mailbox/OneDrive, or other resources. Management or data owner approval is required.</p>","icon":12238,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12238","groups":[23,457],"key":""},{"id":"76","name":"Request an Account Audit","descriptionHtml":"","callToAction":"Request an Account Audit","introHtml":"<p>Audit user login behavior, privileges, or other types of information requests</p>","icon":12215,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12215","groups":[23],"key":""},{"id":"69","name":"Request data recovery","descriptionHtml":"","callToAction":"Request data recovery","introHtml":"<p>If you need data restored from backups request it here.</p>","icon":12202,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12202","groups":[21,23],"key":""},{"id":"74","name":"Request network security change","descriptionHtml":"","callToAction":"Request network security change","introHtml":"<p>Allow or restrict services through edge firewalls or SASE solutions or activate data ports</p>","icon":12237,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12237","groups":[23],"key":""},{"id":"998","name":"Security Questionnaire Request","descriptionHtml":"","callToAction":"Security Questionnaire Request","introHtml":"<p>Customers evaluating security of Transnetyx as a supplier may ask for questionnaires to be filled out.</p>","icon":12610,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12610","groups":[23],"key":""},{"id":"34","name":"Setup Secure Remote Access","descriptionHtml":"","callToAction":"Setup Secure Remote Access","introHtml":"<p>Setup access and software for remote work.</p>","icon":12365,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12365","groups":[457],"key":""},{"id":"37","name":"Software needed","descriptionHtml":"","callToAction":"Software needed","introHtml":"<p>Request a new software or a change to an existing application</p>","icon":12386,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12386","groups":[457],"key":""},{"id":"77","name":"Telephone service needed","descriptionHtml":"","callToAction":"Telephone service needed","introHtml":"<p>Configuration changes to menus, setup of new extensions, or any other telephony work is requested here.</p>","icon":12370,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12370","groups":[457],"key":""},{"id":"36","name":"User Account Changes","descriptionHtml":"","callToAction":"User Account Changes","introHtml":"<p>Make an onboarding request, offboarding request, or a change to an existing user account.</p>","icon":12355,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12355","groups":[457],"key":""},{"id":"72","name":"DevOps - Request new deployment","descriptionHtml":"","callToAction":"DevOps - Request new deployment","introHtml":"<p>Deploy first party software to requested environment</p>","icon":12207,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12207","groups":[],"key":""},{"id":"71","name":"DevOps - Request new pipeline","descriptionHtml":"","callToAction":"DevOps - Request new pipeline","introHtml":"<p>Starting a new project and need a pipeline setup?</p>","icon":12241,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12241","groups":[],"key":""},{"id":"25","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12366,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12366","groups":[],"key":""},{"id":"75","name":"Information Request","descriptionHtml":"","callToAction":"Information Request","introHtml":"<p>Just have a question but don't need any work done? Ask it here.</p>","icon":12401,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12401","groups":[],"key":""},{"id":"26","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":12373,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12373","groups":[],"key":""},{"id":"62","name":"Offboard employee or contractor","descriptionHtml":"","callToAction":"Offboard employee or contractor","introHtml":"<p>Remove access for employee or contractor</p>","icon":12355,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12355","groups":[],"key":""},{"id":"27","name":"Report a software problem","descriptionHtml":"","callToAction":"Report a software problem","introHtml":"<p>Get help with an application that is producing errors or otherwise misbehaving</p>","icon":12360,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12360","groups":[],"key":""},{"id":"65","name":"Report a telephone problem","descriptionHtml":"","callToAction":"Report a telephone problem","introHtml":"<p>Get help with voice systems</p>","icon":12370,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12370","groups":[],"key":""},{"id":"66","name":"Report an account or login problem","descriptionHtml":"","callToAction":"Report an account or login problem","introHtml":"<p>Get help with login, password, or other types of account issues</p>","icon":12357,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12357","groups":[],"key":""},{"id":"28","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged laptop</p>","icon":12351,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12351","groups":[],"key":""},{"id":"67","name":"Report network connectivity problem","descriptionHtml":"","callToAction":"Report network connectivity problem","introHtml":"<p>Get help with internet, WiFi, or wired network connectivity issues</p>","icon":12208,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12208","groups":[],"key":""},{"id":"64","name":"Report system or application performance problem","descriptionHtml":"","callToAction":"Report system or application performance problem","introHtml":"<p>Get help with a performance issue</p>","icon":12200,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12200","groups":[],"key":""},{"id":"24","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a third party application</p>","icon":12356,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12356","groups":[],"key":""},{"id":"35","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>Server or application administration. Management approval may be required.</p>","icon":12352,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12352","groups":[],"key":""},{"id":"78","name":"Request database service","descriptionHtml":"","callToAction":"Request database service","introHtml":"<p>New database setup or changes to an existing database services</p>","icon":12244,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12244","groups":[],"key":""},{"id":"33","name":"Request network dataport activation or change","descriptionHtml":"","callToAction":"Request network dataport activation or change","introHtml":"<p>Need a new wall jack activated or moved to a different VLAN? Request it here.</p>","icon":12358,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12358","groups":[],"key":""},{"id":"39","name":"Request new Server","descriptionHtml":"","callToAction":"Request new Server","introHtml":"","icon":12219,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12219","groups":[],"key":""},{"id":"70","name":"Request new SharePoint or MS Teams","descriptionHtml":"","callToAction":"Request new SharePoint or MS Teams","introHtml":"<p>Enhance collaboration efforts with a new SharePoint site or MS Teams build</p>","icon":12233,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12233","groups":[],"key":""}],"reqGroups":[{"id":455,"name":"Report an Outage ⚠"},{"id":456,"name":"Report a Security Incident \uD83D\uDD12"},{"id":21,"name":"Report a Problem (Break / Fix)"},{"id":457,"name":"Request a Move, Add, or Change"},{"id":23,"name":"Request Information Security Services"}],"orderMapping":{"11":[161,72,71,78,74,33,34,39,70,77,23],"21":[1068,822,68,69],"22":[75],"455":[822],"23":[68,998,76,74,73,69],"456":[68],"9":[76,36,62,24,73,34,35],"8":[26,37,38],"457":[36,73,37,38,77,34,161,23],"10":[37,38,24,73,77],"7":[23,24,27,28,34]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"be1302b2-59e8-3672-94e6-8217c2d6a0ac","appLinkName":"","appLinkUrl":"","spaceKey":"INFRASD","spaceName":"Technical Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"INFRASD","serviceDeskId":3,"kbLinkDomainURLs":["https://transnetyx.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"INFRASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDk2MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzI3MzE3ODIsIm5iZiI6MTc3MjczMDU4MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Uu9tnW3iDypXChFW5TZAYJaIWfe_6uwL6_z3RNRLLKI","targetCollection":"upload-project-10961","endpointUrl":"https://api.media.atlassian.com","clientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Transnetyx Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://transnetyx.atlassian.net/wiki","kbLinkDomainURLs":["https://transnetyx.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}