Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"aab094138e1481a78da6137a31ce59ebef6f4c57_lout","branding":{"id":"272","key":"sms","name":"Scrum Master Support","portalBaseUrl":"/servicedesk/customer/portal/272"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Transnetyx Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzkyNzA1NzMsIm5iZiI6MTc3OTI2OTk3M30.7pe8Mc206WGf7drofJ6K6VHevPjVAzZAZkac7AOVK3s&client=6abb0539-bf88-4317-8d9e-0b4482c4fcb3&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"272","key":"sms","projectId":12227,"serviceDeskId":272,"name":"Scrum Master Support","description":"<p>Welcome! You can raise a request for a-tune Scrum Master Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/272","reqTypes":[{"id":"963","name":"Scrum Master Support Issue","descriptionHtml":"","callToAction":"Scrum Master Support Issue","introHtml":"","icon":12245,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12245","groups":[389],"key":""},{"id":"964","name":"Submit a Question","descriptionHtml":"","callToAction":"Submit a Question","introHtml":"","icon":12610,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12610","groups":[389],"key":""},{"id":"1035","name":"tick@lab Customer | Feature Request","descriptionHtml":"","callToAction":"tick@lab Customer | Feature Request","introHtml":"","icon":12245,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12245","groups":[389],"key":""},{"id":"957","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12366,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12366","groups":[],"key":""},{"id":"962","name":"Support question","descriptionHtml":"","callToAction":"Support question","introHtml":"<p>Get answers or support from our team</p>","icon":12379,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12379","groups":[],"key":""}],"reqGroups":[{"id":389,"name":"Scrum Master Support"}],"orderMapping":{"384":[962],"389":[1035,964,963]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"be1302b2-59e8-3672-94e6-8217c2d6a0ac","appLinkName":"","appLinkUrl":"","spaceKey":"SMS","spaceName":"Scrum Master Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SMS","serviceDeskId":272,"kbLinkDomainURLs":["https://transnetyx.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":272,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SMS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE0MjExMjI1MzUiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MjcxMTczLCJuYmYiOjE3NzkyNjk5NzMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.buEjUICiHg9H1D-Jnsgf3MBq33YwjD-KYxtk35aXsj4","targetCollection":"upload-user-collection-1421122535","endpointUrl":"https://api.media.atlassian.com","clientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":1035,"projectId":12227,"issueType":{"id":"10497","name":"[System] Service request"},"form":{"name":"tick@lab Customer | Feature Request","descriptionHtml":"","callToAction":"tick@lab Customer | Feature Request","intro":"","instructions":"","icon":12245,"iconUrl":"https://transnetyx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12245","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/272/create/1035","requestValidateBaseUrl":"/servicedesk/customer/portal/272/validate/1035","calendarParams":{"firstDay":0,"date":"2026-05-20T04:39:33-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"be1302b2-59e8-3672-94e6-8217c2d6a0ac","appLinkName":"","appLinkUrl":"","spaceKey":"SMS","spaceName":"Scrum Master Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SMS","serviceDeskId":272,"kbLinkDomainURLs":["https://transnetyx.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YWJiMDUzOS1iZjg4LTQzMTctOGQ5ZS0wYjQ0ODJjNGZjYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE0MjExMjI1MzUiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MjcxMTczLCJuYmYiOjE3NzkyNjk5NzMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.buEjUICiHg9H1D-Jnsgf3MBq33YwjD-KYxtk35aXsj4","targetCollection":"upload-user-collection-1421122535","endpointUrl":"https://api.media.atlassian.com","clientId":"6abb0539-bf88-4317-8d9e-0b4482c4fcb3","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4824359064173440,"updated":"2026-05-05T18:02:42.776499967Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1035],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4824359064173440,"name":"Customer Customization or Feature Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"7824a757-ac1c-4071-ada2-8a50b49eecbc"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"d03ac455-6d14-4020-80f4-46b690d3a25a"},"content":[{"type":"text","text":"Use this form to submit a request for a product customization or change related to tick@lab.","marks":[{"type":"strong"}]},{"type":"hardBreak"}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"0f49146f-5116-49a8-b99d-a2d68e44e8ce"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"d12a5325-0cb6-440f-954e-75ff09ba8c44"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"11146187-eed7-4bbe-a8a8-dd85abd358c3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"text":"","layout":"default","localId":"f7bbdc9c-be48-4cfd-9d9c-98d083ee4104"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"36947fcf-25f6-4e2f-85c1-3ba2a931389f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"0e439cf1-7a74-4a02-8023-790c6c1d7f37"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"e2916be8-00ff-4f0b-a96c-3c27f1847d34"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"f79cd232-05aa-45e3-a435-14e2f61d7c4b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"f1d3170b-aaf9-449f-ab77-1c8f0ea59cbe"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"96202687-d98a-4890-87ee-be70e36eee3a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"6e155bb0-5449-4657-9f4e-3b733ee76106"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"6a5b47cd-a148-4e4d-b7db-542897c0b3e3"}}]}],"conditions":{"39":{"i":{"co":{"cIds":{"30":["1","2"]}}},"o":{"sIds":["2"]},"t":"sh"}},"sections":{"1":{"name":"Feature Type","conditions":[]},"2":{"name":"Customer & Context","conditions":["39"]},"3":{"name":"General Info","conditions":[]},"4":{"name":"Problem & Desired Outcome","conditions":[]}},"questions":{"45":{"type":"tl","label":"Important Dates","description":"Are there dates for meetings or documentation due with the customer? Please explain.","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"at","label":"Attachments & Supporting Evidence","description":"You can attach any supporting materials that help explain your request, such as screenshots or documents.","validation":{"rq":false},"choices":[],"questionKey":""},"40":{"type":"ts","label":"Company name","description":"Legal or commercial name of the customer requesting the customization.","validation":{"rq":true},"choices":[],"questionKey":""},"37":{"type":"ts","label":"Short summary of the requested customization","description":"One-sentence summary of the customization request. Focus on what needs to change, not how.","validation":{"rq":true,"mnc":15},"choices":[],"questionKey":""},"46":{"type":"tl","label":"Support Reference","description":"","validation":{"rq":false},"jiraField":"customfield_13514","questionKey":""},"5":{"type":"rt","label":"Desired outcome","description":"Describe what should be possible after this customization is delivered. What does success look like?","validation":{"rq":true},"choices":[],"questionKey":""},"42":{"type":"ts","label":"Customer contact person","description":"Primary contact person for this request (name and email address).","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"38":{"type":"cd","label":"Product area","description":"Select the primary area of the product impacted by this customization.","validation":{"rq":false},"choices":[{"id":"1","label":"Billing","other":false},{"id":"2","label":"Reports","other":false},{"id":"3","label":"Animal Management","other":false},{"id":"4","label":"Protocols","other":false},{"id":"5","label":"Sample Management","other":false},{"id":"6","label":"Tasks","other":false},{"id":"7","label":"Cage Management","other":false},{"id":"8","label":"Administration","other":false},{"id":"9","label":"Master Data","other":false},{"id":"10","label":"UI/UX","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"18":{"type":"cs","label":"Compliance relevance","description":"Does this request relate to regulatory, legal, security, or compliance requirements?","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false},{"id":"3","label":"Not sure","other":false}],"questionKey":""},"30":{"type":"cd","label":"Type of request","description":"Provides context on funding source and commercial dependency, if applicable.","validation":{"rq":true},"jiraField":"customfield_13270","questionKey":""},"6":{"type":"rt","label":"Problem statement","description":"Describe the problem or limitation you are currently facing. Focus on what is not working or what is missing today, and why it is a problem.","validation":{"rq":true},"choices":[],"questionKey":""},"36":{"type":"rt","label":"Who is affected?","description":"Which users or roles are impacted (e.g. admins, lab users, finance team)? Include approximate number of users if known.","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"7824a757-ac1c-4071-ada2-8a50b49eecbc"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4824359064173440,"updated":"2026-05-05T18:02:42.776499967Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1035],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4824359064173440,"name":"Customer Customization or Feature Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"7824a757-ac1c-4071-ada2-8a50b49eecbc"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"d03ac455-6d14-4020-80f4-46b690d3a25a"},"content":[{"type":"text","text":"Use this form to submit a request for a product customization or change related to tick@lab.","marks":[{"type":"strong"}]},{"type":"hardBreak"}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"0f49146f-5116-49a8-b99d-a2d68e44e8ce"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"d12a5325-0cb6-440f-954e-75ff09ba8c44"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"11146187-eed7-4bbe-a8a8-dd85abd358c3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"text":"","layout":"default","localId":"f7bbdc9c-be48-4cfd-9d9c-98d083ee4104"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"36947fcf-25f6-4e2f-85c1-3ba2a931389f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"0e439cf1-7a74-4a02-8023-790c6c1d7f37"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"e2916be8-00ff-4f0b-a96c-3c27f1847d34"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"f79cd232-05aa-45e3-a435-14e2f61d7c4b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"f1d3170b-aaf9-449f-ab77-1c8f0ea59cbe"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"96202687-d98a-4890-87ee-be70e36eee3a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"6e155bb0-5449-4657-9f4e-3b733ee76106"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"6a5b47cd-a148-4e4d-b7db-542897c0b3e3"}}]}],"conditions":{"39":{"i":{"co":{"cIds":{"30":["1","2"]}}},"o":{"sIds":["2"]},"t":"sh"}},"sections":{"1":{"name":"Feature Type","conditions":[]},"2":{"name":"Customer & Context","conditions":["39"]},"3":{"name":"General Info","conditions":[]},"4":{"name":"Problem & Desired Outcome","conditions":[]}},"questions":{"45":{"type":"tl","label":"Important Dates","description":"Are there dates for meetings or documentation due with the customer? Please explain.","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"at","label":"Attachments & Supporting Evidence","description":"You can attach any supporting materials that help explain your request, such as screenshots or documents.","validation":{"rq":false},"choices":[],"questionKey":""},"40":{"type":"ts","label":"Company name","description":"Legal or commercial name of the customer requesting the customization.","validation":{"rq":true},"choices":[],"questionKey":""},"37":{"type":"ts","label":"Short summary of the requested customization","description":"One-sentence summary of the customization request. Focus on what needs to change, not how.","validation":{"rq":true,"mnc":15},"choices":[],"questionKey":""},"46":{"type":"tl","label":"Support Reference","description":"","validation":{"rq":false},"jiraField":"customfield_13514","questionKey":""},"5":{"type":"rt","label":"Desired outcome","description":"Describe what should be possible after this customization is delivered. What does success look like?","validation":{"rq":true},"choices":[],"questionKey":""},"42":{"type":"ts","label":"Customer contact person","description":"Primary contact person for this request (name and email address).","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"38":{"type":"cd","label":"Product area","description":"Select the primary area of the product impacted by this customization.","validation":{"rq":false},"choices":[{"id":"1","label":"Billing","other":false},{"id":"2","label":"Reports","other":false},{"id":"3","label":"Animal Management","other":false},{"id":"4","label":"Protocols","other":false},{"id":"5","label":"Sample Management","other":false},{"id":"6","label":"Tasks","other":false},{"id":"7","label":"Cage Management","other":false},{"id":"8","label":"Administration","other":false},{"id":"9","label":"Master Data","other":false},{"id":"10","label":"UI/UX","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"18":{"type":"cs","label":"Compliance relevance","description":"Does this request relate to regulatory, legal, security, or compliance requirements?","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false},{"id":"3","label":"Not sure","other":false}],"questionKey":""},"30":{"type":"cd","label":"Type of request","description":"Provides context on funding source and commercial dependency, if applicable.","validation":{"rq":true},"jiraField":"customfield_13270","questionKey":""},"6":{"type":"rt","label":"Problem statement","description":"Describe the problem or limitation you are currently facing. Focus on what is not working or what is missing today, and why it is a problem.","validation":{"rq":true},"choices":[],"questionKey":""},"36":{"type":"rt","label":"Who is affected?","description":"Which users or roles are impacted (e.g. admins, lab users, finance team)? Include approximate number of users if known.","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"7824a757-ac1c-4071-ada2-8a50b49eecbc"},"linkedJiraFields":["customfield_13514","customfield_13270"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}